Privacy & GDPR Compliance
Mark Doyle Psychological Therapy and Consultancy is committed to protecting your personal data and complying with the terms of the General Data Protection Regulation (GDPR). This privacy notice explains how I look after your personal data when you visit my website or communicate with me via phone or email. This business is registered with the Information Commissioners Office.
I process personal data solely in order to provide psychotherapy services. The purpose of this statement is to let you know what personal information I collect and hold, why I collect this data and how long it is kept.
Information about you
I collect personal information from you when you enquire about my therapy services in order to set up an initial assessment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years, in accordance with my insurance, and then destroyed securely.
Mark Doyle Psychological Therapy and Consultation’s use of information
Your personal information will be used in accordance with the provision of therapy. I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement to do so, if there is a child or adult safeguarding issue, or a perceived risk of harm.
Your address, email and telephone number will be kept for contact purposes for the duration of the therapy. I may keep brief anonymised notes following each session, which will include personal details about you. These notes are solely for the purpose of your therapy and do not include your name. Personal contact information is filed separately from any notes. Any information stored electronically is password protected and any paper notes are securely stored. All notes and records will be kept for a period of seven years, as stipulated by my insurance, after which they will be destroyed securely.
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do you communicate with your site visitors?
We may contact you to notify you regarding your appointment, to troubleshoot technical problems, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Click here to view which cookies are stored on your site visitors' computer.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com